| Created | 05/09/2024 |
| Reference | 240632197 |
| Country | United States |
| State | New York |
| City | Buffalo |
| Zip | 14203 |
| Salary | 22.65 - 38.80 |
|
Description:
The Training & Development Specialist assists teams and organization to build the capacity to change and achieve greater efficiency. This position plays a substantial role in designing, coordinating, and delivering solutions that optimize performance and efficiency at the individual, group and organization levels. The Training & Development Specialist facilitates the professional development and continuous learning of the bank employees. The Training & Development Specialist position includes responsibilities such as:
Below is a list of essential job functions. Additional responsibilities may be assigned in the position. PROVIDE ENHANCED CLIENT SERVICE The trainer will build and facilitate role specific content that focuses on building client relationships and utilizing the vital sales tools to customize the client experience. This includes incorporating these skills with processes and procedures. Prioritizes opportunities to improve employee's knowledge to positively impact our clients. In addition to employee education, the Training & Development Specialist II will also collaborate in developing client educational experiences. FOSTER OUR CULTURE Leads a positive, fun, and engaging training environment that fosters innovative learning and ensures every employee feels encouraged and valued. Introduces and demonstrates the Bank's Vision, Mission and WOW Promise Service Standards. Seeks volunteer opportunities in local community events to support our community bank efforts. PROMOTE DIGITAL AWARENESS Stays abreast of products and regulations. Continually seeks enhanced virtual training solutions to provide cost savings and position the bank for long term growth. Demonstrates forward thinking by introducing, enhancing, and supporting the culture, technology, and dependability of the SMART Centers. Provides leadership in communicating technology enhancements and fixes for software upgrades. Administers keen focus on sales tool solutions for exceptional client experiences. Responsible for updating and communicating training opportunities for all employees. FOCUS ON ACCURACY AND ATTENTION TO DETAIL Keeps the integrity of intranet training resources by updating procedures as vital. Collaborates with other departments to identify training refresher opportunities. Enhances the mentor/employee relationship through continued development and measurable recognition. Supervises employee progress and is accountable to provide additional learning moments. Supports frontline questions via Training Department email group and bell extension. SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES To help enhance training skills and industry knowledge, takes advantage of various development opportunities by enrolling in industry related webinars and Bank offered courses. Looks for opportunities to improve processes and procedures and utilizes futuristic training methods to ensure enthusiastic, effective training sessions. Is cross trained to support all training department strategic goals. As professional development and experience is acquired, there will be opportunities for promotion. Requirements:QUALIFICATIONS, EDUCATION, AND EXPERIENCE To perform this job optimally, an individual is required to perform each crucial job requirement satisfactorily and a skills inventory is listed below. A Bachelor's degree in Education, Instructional Design, or related field experience is preferred. Successful completion of required background checks is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions! LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and social skills to write and speak optimally both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and optimally. TECHNOLOGY SKILLS: Ability to use telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to tackle exciting problems involving several variables in a standardized situation. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to optimally carry out all vital functions of this job. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions. Ability to travel frequently to all market areas and attend seminars or training sessions offsite. BENEFITS
BENEFITS
Equal Opportunity Employer/Affirmative Action : Minority, Female, Veteran, Persons with Disabilities PI240632197 |
|
| Employer | CNB Bank |
