San Diego State University Research Foundation


Consultant - Culturally-Responsive Services

US--San Diego

Job ID: 2024-17056
Type: Full-Time Contract
# of Openings: 1
Category: Community/Social Services
Academy for Professional Excellence

Overview

The salary range for this position is $6500.00 - $7000.00 monthly depending upon qualifications and is non-negotiable.

This position is open until filled.

To receive full consideration, a cover letter describing your fit to the position and resume must be included with your application.

WHO WE ARE

Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place. Our services integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Providing around 70,000 learning experiences to health and human service professionals annually, the Academy creates experiences with the mission to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities. The Academy continues to grow with new programs and provide a variety of workforce development solutions in Southern California and beyond.

When you join the Academy team you can expect to contribute to an inclusive and innovative environment where the sharing of ideas, perspectives, and experiences is welcomed and encouraged. In applying for a position at the Academy, we invite you to consider our Core Values and our commitment to Diversity, Equity, and Inclusion.

The Academy is committed to the recruitment of individuals who represent the full diversity of our community. We recognize that experience and skills related to the position may have been acquired via life experiences, work, and/or education and training. We are interested in learning more about your unique experiences and how they might contribute to our mission. We invest in people to create an innovative work environment that promotes well-being and a culture that builds on and fosters the strengths of its staff and their intersectional identities.

WHAT OUR TEAM DOES WITHIN THE ACADEMY

Child Welfare Development Services (CWDS) provides workforce development, organizational support, technical assistance and capacity building for the public child welfare staff of Southern California counties. These services include coaching, simulation, classroom training, eLearning and evaluation services. Workforce development services consist of development opportunities for new social workers, the existing workforce, supervisors, managers and executive level leadership as well as community partners and multi-disciplinary partners working closely with child welfare agencies.

Cultural Responsiveness Services Program (CRS) provides unique learning experiences that allow participants to explore cultural differences, recognize potential individual and organizational biases, and practice culturally responsive behaviors through facilitated discussions, coaching, and simulation. It is designed to create a space for self-assessment, the development of skills and strategies to identify and manage bias, and the opportunity to contribute to a project that will improve cultural responsiveness either individual practice or within the organization.

PURPOSE OF THE POSITION

Under the general direction of the CRS Manager, the CRS Consultant is responsible for working independently as well as in collaboration with counties for workforce development needs assessment, service planning and delivery to support building capacity and best practice on culturally responsive practice. The CRS Consultant is responsible for contract oversight, maintaining partnerships with the assigned counties, and ensuring all services are delivered in alignment with the scope of work. This position works closely with the CRS Administrative Coordinator and CRS Workforce Development Specialist to develop and plan all county deliverables, as well as with the coaching team to support practice improvement. This position is based in California and is a hybrid position and requires travel to county ofces during the work day, working some days onsite, up to 1 day/week at the San Diego or Riverside site or county ofce, and some weeks up to 4 days/week remote.

The current assignment serves San Diego and San Bernardino counties, and projects can change year to year based on contracts and customer needs.

Responsibilities

This is a 40-hour-a-week, full-time position, working M-F from 8:00 to 4:30 p.m., and is based on contract funding subject to annual renewal. The position is subject to intermittent overnight travel and work shifts outside of normal business hours including weekends and evenings. This position is based in California with a regular on-site work location of the Riverside ofce. This position serves San Bernardino and San Diego Counties.

Note: Some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, elder abuse, and/or issues and scenarios related to mental health, substance use, or racism.

OVERSIGHT OF CONTRACTS AND SERVICE PLANNING AND DELIVERY (85%)

Act as the key point of contact/liaison with training and staff development partners in assigned health and human services agencies which includes the following:

• Maintain working knowledge of the contract and all contracted services
• Provide informational updates and written reports to county partners on our services and progress toward delivering all contracted services
• Conduct ongoing needs assessment with county partners
• Plan for delivery of services (including collaborating with county partners to determine the topics, learning objectives, and modalities for learning experiences we are contracted to provide; ensuring all contracted services are planned and delivered timely)
• Provide written reports to county partners regarding services provided
• Provide consultation and technical assistance to county partners to support best practice, practice improvements, and implementation of new initiatives
• Collaborate with county partners (and Academy evaluation team) to determine the intended outcome of services we are providing so that we can measure the impact of our services and conduct continuous quality improvement
• Assess readiness of the customer’s organization for implementation of new initiatives and practices and guide the pacing and sequencing of services to achieve intended outcomes
• Develop agendas and facilitate meetings with county partners
• Follow Academy processes and protocols to plan for service delivery including:
• Collaborate with CRS Workforce Development Specialist to assist in the identication of facilitators, coaches, and community stakeholders, and subject matter experts.
• Work with external facilitators to provide facilitation, and/or coaching on culturally responsive practice topics
• Have knowledge of and be able to facilitate discussions with county partners about the 4 domains of successful implementation and implementation drivers
• Provide technical assistance, support, and monitoring of practicum projects for county stakeholders
• Actively support the development of contracts through needs assessment and regular communication with CRS Manager, CWDS Director, Contracts Manager and county partners
• Act in the role of project manager, developing project plans, monitoring and tracking progress, and communicating with different parts of the Academy team
• Maintain strong working relationships with county and state partners in the child welfare system as well as across the Academy
• Maintain current understanding of new regional and state initiatives related to health and human services
• Anticipate the impact of new initiatives and regulations to the county and support implementation planning and change management
• Remain current on county specic issues: (CFSR data, SIP, new county initiatives, policies, procedures, strategic priorities, evidence-based practices, fairness and equity, ) and how culturally responsive practice can be added to implementation.
• Maintain active involvement with regional and statewide workgroups
• Develop skills of cultural responsiveness that align with our diversity, equity and inclusion strategy and be able to integrate these skills into learning experiences for customers

PROGRAM SUPPORT (10%)

• Participate in or lead special project(s) related to key initiatives (special projects are assigned based on alignment with the interest areas and skill sets of each consultant)
• Support regional implementation of key practices and initiatives (for example, participating in regional convenings or learning collaboratives, participating in statewide workgroups to bring information back to our region, etc)

OTHER DUTIES AS ASSIGNED (5%)

• Perform other duties as assigned which help meet CWDS program

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Excellent interpersonal, written and oral communication skills
• Knowledgeable of current learning and development and adult learning theories
• Knowledgeable of project management processes
• Ability to effectively manage monitor and assess multiple projects and priorities
• Ability to apply independent judgment, discretion, and initiative to address problems and develop solutions
• Ability to independently interpret a wide variety of complex policies and procedures integral to the program/project to which the position is assigned
• Ability to work individually and engage within a teaming environment
• Ability to travel within California - primarily Southern region counties and Sacramento
• Competence with standard ofce software packages for correspondence and report preparation
• Proven skill maintaining harmonious relations with colleagues, organizing project leaders, troubleshooting knowledge of program/project specic policies,
• Ability to independently interpret and track a wide variety of complex policies and procedures integral to the program/project to which the position is assigned,
• Ability to understand, dene, develop & implement procedures,
• Ability to adapt and carry out assignments without detailed instructions,
• Ability to plan, coordinate & initiate actions necessary to implement group decision, strong leadership, organizational development & administrative skills;
• Excellent interpersonal skills such as diplomacy, accurate listening/speaking skills; & the ability to collaborate and work well with a wide variety of contacts; write well, including clear, concise correspondence
• Ability to interact effectively with co-workers, clients and study participants
• Ability to understand and follow posted work rules and procedures
• Ability to relate well to others within the project environment
• Ability to display motivation
• Ability to communicate effectively, both orally and in writing
• Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense
• Ability to demonstrate a high level of cross-cultural sensitivity

Qualifications

Minimum Qualifications

• Equivalent to a bachelor’s degree in Social Work or related field (e.g. public health, psychology, behavioral health etc.)

OR

• Additional experience may be substituted for the required education on a year by year basis

• Six (6) years of experience related to Health & Human Services or Behavioral Health fields
• Three (3) years of experience providing coaching or training

(A masters' degree may be substituted for years of experience, up to two years)

Preferred Qualifications

• Master's degree in Health and Human Services eld
• One year of experience leading or coordinating a program within the industry and/or supervising employees
• Three years of previous experience relating to the program/project management
• Knowledge of adult learning theory and current workforce development trends
• Project Management Certicate
• Fluency in using standard ofce packages for report preparation, curriculum development, presentation designs, and other work products as needed
• Knowledge of current and emerging health and human services initiatives and issues
• Experience working in a health and human services program
• Experience working in health services, human services or social services for a public agency (example: state or county health and/or human services agency)
• Experience leading collaboratives with local, regional, and state health and human services stakeholders
• Experience planning and coordinating projects and deliverables
• Progressively responsible experience in managing projects
• Knowledge of learning management system platform, software and database systems (such as Access Planit, CACWT, and LMS.)
• Knowledge of CWDS policies and procedures regarding classroom logistics, and providing learner and service provider support.

TIPS FOR MAKING IT THROUGH OUR HIRING PROCESS

• You must apply through the SDSURF Career Page.
• Read the job application carefully. Refer to the Job Description for more information.
• Make sure your application is complete, including a resume and cover letter describing your fit to the position.

ADDITIONAL APPLICANT INFORMATION

• Candidate must reside in California or live in a commutable distance from SDSU/the designated work site at time of hire.
• Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check).
• Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
• San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX Employer.

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