Technical Sales Support Representative
US-MS-Amory
Job ID: 2023-10750
Type: Employee
# of Openings: 1
Category: Sales
US-MS-Amory-1170
Overview
About Our Company:
ITT, headquartered in Stamford, CT, operates competitively in more than 35 countries with sales in approximately 125 countries and partners with customers to deliver enduring solutions to the key industries that underpin our modern way of life. The company generated 2021 revenues of $2.8 billion.
ITT operates through three Value Centers (business units):
Industrial Process designs and manufactures pumps, valves, monitoring and control systems, water treatment and aftermarket services for the chemical, oil and gas, mining and other industrial process markets, as well as global service capabilities.
Motion Technologies designs and manufactures brake pads, shock absorbers and sealing solutions for the automotive and rail markets;
Connect and Control Technologies designs and manufactures harsh-environment connectors and critical energy absorption and flow control components primarily for the aerospace, defense and industrial markets.
ITT offers an extremely attractive benefits program. Our employees are provided medical and dental coverage, 401K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and holiday program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses.
The Technical Sales Support Specialist is responsible for providing support for the outside sales team, Engineered Valves channel partners, engineering firms and OEMs. This support includes application/technical support, preparation of proposals, following up on proposals and managing project orders.
You will administer all phases of quotes and orders and assists other departments to resolve any issues or problems throughout the order process. Report out monthly on status of product line(s) to budget/forecast, major project status and market conditions influencing the product(s).
Responsibilities
- Assist sales Force (Direct / Indirect) by providing technical information, preparing quotations, following up on quotations and providing application support. Assist with monitoring of customer service requirements by maintaining contact with customers and Channel Partners.
- Provide Project Management on project orders. This includes entering orders, issuing approval drawings if required, and working with our customer and internal resources to execute the order smoothly. Provide help and advice to customers regarding products, orders and deliveries via the telephone and/or email as needed.
- Support sales management on monthly sales forecasting and Sales & Operations Planning process by regularly updating the Electronic Quote Log system.
- Review customer supplied Terms and Conditions, prepare comments in response and support activities required to bring to closure as directed.
- Demonstrate increasing knowledge of product applications and competition to aid in product selection and bid preparation. Optimize communications and collaboration between Customer Service, Field Sales and key internal and external customers, and suppliers.
- Understand requirements of Customer Service in relation to export controls, ensure compliance to export requirements on all export orders.
Produce various reports regarding quality issues, orders, monthly figures and customer feedback as required. Be knowledgeable with all appropriate ISO procedures and policies, provide administrative support as required.
- Support management of and organize responses to all Customer inquiries within the required timeframe, and handle all Customer complaints as required.
- Support all EPRISM activities. Produce reports and provide analytical support as required
TRAVEL
Some travel may be required from time to time as part of this position.
Qualifications
Previous Customer Service & applications support experience. Strong communication, interpersonal and analytical skills. Ability to read technical specification and recommend solutions to customers.
- Bachelor's degree (B.A. / B.S.) from four-year college or university or appropriate experience in application support / technical support. Engineering degree is preferred.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in a MS Windows environment. Knowledge of SAP is desirable.
PI239575045
