Created | 04/02/2024 |
Reference | 238932726 |
Job type | Full-Time |
Country | United States |
State | Oklahoma |
City | Oklahoma City |
Zip | 73102 |
Salary | - |
BancFirst Corporation Merchant Services Operations Specialist Oklahoma City, OK
Onsite Position BancFirst Tower, Downtown Oklahoma City 100 N. Broadway Avenue, Oklahoma City 73102 Full Time: 8:00 a.m. to 5:00 p.m. M-F POSITION SUMMARY
The Merchant Services Operations Specialist is responsible for servicing new and existing merchant customers. Communications skills are critical as the job supports customers through inbound and outbound calling activities. Successful candidates are well organized, effective communicators with strong interpersonal and negotiation skills. Merchant services utilizes many different technologies, an aptitude for the current technologies is a must. Work duties are performed from 8:00 AM to 5:00 PM, Monday – Friday at the Support Center in Oklahoma City.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct outbound calls to:
Receive inbound calls to:
Assist in developing and presenting proposals to current and prospective customers
Participate with retention team to meet or exceed defined retention and revenue goals
Participate with retention team to meet or exceed customer service standards
Record detailed notes in retention pipeline to document activities
Maintain awareness of all new developments in products and services as well as policy, technology and sales initiatives to support merchant customers
Follow all policies and procedures as provided by the bank
Manage onboarding of new merchant accounts
Assist with other job related duties and special projects as requested
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
Ability to work as a part of a cross-functional team in a fast paced environment
Excellent interpersonal, leadership, organizational, and communication skills
Assertive, yet consultative customer friendly communications skills
Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications
Exceptional work ethic
Ability to communicate with all levels in an organization
PREFERRED SKILLS
Bilingual (Spanish) a plus
PHYSICAL REQUIREMENTS
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
Ability to sit and/or stand for long periods of time during the workday
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Diversity…Our differences enhance business performance.
PI238932726 |
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Employer | BancFirst Corporation |