Training Specialist - Human Services Program Representative 1, St. Paul, Minnesota

Created 02/12/2024
Reference 11446323
Job type Full Time
Country United States
State Minnesota
City St. Paul
Zip 55102
Salary Competitive
When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Training Specialist
Job Class: Human Services Program Representative 1
Agency: Human Services Dept
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 02/12/2024
  • Closing Date: 02/26/2024
  • Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
  • Division/Unit: Health Care Administration / Health Care Eligibility and Operations
  • Work Shift/Work Hours: Day Shift / Varies
  • Days of Work: Monday - Friday
  • Travel Required: Yes - Some travel may be required to train processing entity staff and present at conferences.
  • Salary Range: $27.58 - $40.49 / hourly; $57,587 - $84,543 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
  • FLSA Status: Nonexempt
  • Telework Eligible: Yes
  • Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

Make a difference in the lives of Minnesotans.

The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

The Training Specialist exists as a member of the Health Care Eligibility and Operations (HCEO) Education Team, to design, develop, deliver, implement and maintain health care training related to policy, procedures, and the eligibility systems currently used by the Department of Human Services (DHS) for health care.

Job Responsibilities Include:
  • Responsible for design, development, implementation, delivery and maintenance of training activities, using both technology-based and classroom methodologies.
  • Responsible to draft and update system procedures, and assist with regular review and maintenance of the system procedure manual.
  • Represent Health Care Eligibility and Operations (HCEO) on Minnesota IT Services (MN-IT) projects to develop business requirements, draft system procedures and processes, and participate in the development of project deliverables through implementation.


Minimum Qualifications
  • Two (2) years professional experience advising and determining eligibility for participants in public assistance or health care programs.
  • Experience providing training, facilitating group presentations or similar audience based demonstrations.

* Bachelor's degree or higher in public administration, psychology, social work, public health, education or related field may substitute for one (1) year of professional experience.

Preferred Qualifications
  • Experience working in the Minnesota Eligibility Technology System (METS) and Maxis.
  • Technical writing skills to write clear and easy-to understand instructional documents.
  • Project management skills with the ability to multi-task and advance activities through-out the project timeline, as well as set goals and timelines, organize project workflows with others and monitor and evaluate accomplishments.
  • Strong communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.
  • Strong interpersonal skills to work effectively with a variety of people in various contexts.
  • Creatively problem-solve and recommend best practice solutions to meet business needs.
  • Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email . For additional information about the application process, go to .

If you have questions about the position, contact Christina Cox at

If you are a Connect 700 applicant, please email your certificate and the Job posting ID number to Kelly Ellich at by the position close date.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:
  • 95% of employees understand how their work helps achieve their agency's mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
  • Public pension plan
  • Training and professional development
  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Paid parental leave
  • Low-cost medical and dental coverage
  • Prescription drug coverage
  • Vision coverage
  • Wellness programs and resources
  • Employer paid life insurance
  • Short-term and long-term disability
  • Health care spending and savings accounts
  • Dependent care spending account
  • Tax-deferred compensation
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.


Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email and indicate what assistance is needed.
Employer Department of Human Services - Direct Care and Treatment

Browse similar jobs

View all

Get New Jobs By E-Mail