Family Partner Support Worker I/II-Behavioral Health-Spanish Speaking Preferred (Open and Promo), Redwood City, California

Created 10/14/2021
Reference 470365
Job type Full Time
Country United States
State California
City Redwood City
Salary $49,420.80 - $68,161.60 Annually
San Mateo County Health is looking for well-qualified individuals for the position of Family Partner Support Worker I/II-Behavioral Health-Spanish Speaking Preferred to, under immediate supervision, provide support, wellness/recovery and educational services to family/caregivers of behavioral health and recovery or family health program services; participate as members of our service provision teams; and perform duties as assigned.

There are currently two full-time vacancies in the Behavioral Health and Recovery Services Division.

One vacancy is for the School Based Mental Health Team located in San Bruno, CA. This team provides School Based Individualized Education Plan (IEP) services to children and their families County-wide.

The other vacancy is with the Coastside Outpatient Mental Health Clinic in Half Moon Bay, CA. The clinic serves individuals from Pacifica to Pescadero.

These Family Partners will provide peer support to families and assist in identifying community resources that focus on wellness, resiliency and recovery in order to enhance health and family life satisfaction. Family Partners collaborate with family members of clients and staff to develop treatment goals that are based on consumer and family strengths.

The Family Partner Support Workers will support the family members of clients 6-18 years old. The Family Partners will be a full-time staff member that works closely to support the family members in order to improve the wellness and recovery of the client and family. These positions require working some after hours, between 5:00 p.m. and 8:00 p.m. when needed.

The Family Partner positions will work closely with the clinical team, with a family member perspective; support families when their loved one is entering mental health treatment; provide orientation to psychiatric services and the behavioral health system; supporting family members to access community resources and supports such as NAMI and Al-Anon; share parts of their own story as a family member of someone who has or is receiving mental health or substance use services, as appropriate; and facilitate psycho-educational and/or support groups with family members.

The ideal candidate will:
  • Have life experience as a parent or caregiver of a child/youth or 6-18 year old, whom has experienced behavioral health challenges.
  • Have used their life experience as a parent or caregiver to support and assist parents and families whose child/youth or 6-18 year old have experienced behavioral health, juvenile justice and/or substance use issues.
  • Be experienced in effectively interacting and communicating with caregivers and family members of youth with mental health or substance use challenges.
  • Be experienced working in juvenile detention settings and/or with youth on probation.
  • Have experience working with the Latino and African-American communities.
  • Have knowledge of the Individualized Education Plan (IEP) process.
  • Fluency in Spanish and English is preferred.
Family Partner Support Worker I:
$23.76 - $29.68 Hourly
$1,900.80 - $2,374.40 Biweekly
$4,118.40 - $5,144.53 Monthly
$49,420.80 - $61,734.40 Annually

Family Partner Support Worker II:
$26.23 - $32.77 Hourly
$2,098.40 - $2,621.60 Biweekly
$4,546.53 - $5,680.13 Monthly
$54,558.40 - $68,161.60 Annually

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Funding Qualifications: Must be a parent or caregiver of a consumer of mental health services to meet the Mental Health Services Act (MHSA) funding requirement.

Driver License: Minimum knowledge of and skill in using public transportation. Some positions require possession of a class C California driver license or the ability to provide suitable transportation, as approved by the appointing authority.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is:

Family Partner Support Worker II: At least one year of experience providing peer support services within the assigned program.

Knowledge of:
  • Problems, needs, attitudes and behavior patterns of the client population and of the total community served.
  • Identification of social and community resources and how to connect individuals to these resources.
  • Techniques for group and individual peer support and coaching.
  • Basic case management processes.
  • Perform clerical support work with accuracy, speed, and minimal supervision.
  • Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.
  • Basic recordkeeping principles and practices.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • Basic needs and difficulties faced by ethnically diverse consumers, caregivers and families.

Skill/Ability to:
  • Address the client population's unique needs in a culturally sensitive manner.
  • Relate and communicate effectively with the multi-disciplinary team and the community served.
  • Establish, maintain, and foster positive and effective relationships with clients, their families and/or caregivers and others contacted in the course of work.
  • Learn and understand the organization and operation of the assigned department and program.
  • Respond to and effectively prioritize multiple phone calls and requests for service.
  • File materials alphabetically, chronologically, and numerically.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Interpret and apply administrative and departmental policies and procedures; interpret agency programs and policies to members of the community served.
  • Organize, maintain, and update office database and records systems.
  • Organize own work, set priorities, and meet critical time deadlines.
  • Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Write clear and comprehensive reports.
  • Maintain confidentiality.
  • Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and medical equipment; vision to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Depending on assignment frequent standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 45 pounds.

Environmental Elements: Employees primarily work in an office environment with moderate noise levels and controlled temperature conditions. Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids necessitating calling 911. Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures.
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply " button. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Final Filing Date: Tuesday, October 26, 2021 11:59P.M.
Application Screening: October 28, 2021
Panel Interviews: November 15 and/or 16, 2021

The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions.

We are proud to be an Equal Employment Opportunity Employer.

HR Contact: Kristin Herman (10122021) - Peer Support Worker I/II (G115/G116)

Employer County of San Mateo, CA

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