Wastewater Data Technician - Department of Transportation and Infrastructure, Denver, Colorado

Created 10/14/2021
Reference 470502
Job type Full Time
Country United States
State Colorado
City Denver
About Our Job

Denver's Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure and services, including transportation planning, design and construction; major projects, maintenance of streets, bridges and storm and sanitary sewers; residential trash, recycling and compost collection; and oversight and regulation of use of the public right-of-way including on-street parking. We employ a culture of safety throughout the department to strengthen workplace health and organizational performance. For more information, please visit www.denvergov.org/DOTI

Wastewater Management oversees all aspects of wastewater functions, including the construction, operation, and maintenance of the City's sanitary and storm systems. The agency implements city wastewater policies, establishes cost controls and fees used to support operational requirements and capital improvements projects, and responds to customer inquiries.

Department of Transportation and Infrastructure Wastewater Management Division is seeking a Wastewater Data Technician. This position is with the Customer Service section and responds to customer inquiries, explains policies and procedures and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations as well as performs analysis of billing and makes billing adjustments. Excellent customer service skills, attention to detail and analysis skills are the keys to success in this position.

Here's some of what you'll do:
  • Performs technical analysis of sanitary sewer and storm drainage accounts for correct billing calculations based on customer requests or discrepancies identified by technicians
  • Conducts in-depth research to identify changes that affect billing charges, initiates inspections to correct billing problems/charges, and verifies completed inspections are accurate based upon established criteria
  • Determines financial adjustments on sanitary and storm drainage accounts, corrects, prepares, and issues adjusted invoices, and generates correspondence communicating the results of the completed analysis to customers
  • Conducts detailed reviews of billing data information on customer accounts to determine accuracy
  • Responds to customer inquiries and explains city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations
  • Utilizes several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas
  • Performs other related duties as assigned

About You

Our ideal candidate will have the following skills/experience:
  • Exceptional customer service skills
  • Prior accounts management (AP/AR), billing, or similar experience
  • Fluency in another language (Spanish preferred)

We know that your time is valuable. So please do not apply unless you have the following minimum qualifications:
  • Graduation from high school or possession of a GED, HiSET, or TASC Certificate or one additional year of customer service or financial related work experience
  • Three years of clerical experience which includes two years of customer service experience and one year of financial related experience
  • Additional post high school education in accounting or finance may be substituted for the one year of financial related experience

About Everything Else

Job Profile
CV2361 Wastewater Data Technician
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range
$18.94 - $28.41

Starting Pay
Based on education and experience

Dept of Transportation & Infrastructure

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.
Employer City and County of Denver

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