Eligibility Specialist- Child Care Assistance Program, Denver, Colorado

Created 10/14/2021
Reference 470504
Job type Full Time
Country United States
State Colorado
City Denver
About Our Job

Employment Requirement: City Employees must be fully vaccinated against COVID-19 by September 30, 2021. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment.

This posting will accept applications until October 21st. Please apply as soon as possible.

About Denver Human Services

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community, and want to be a part of an engaged workplace, we'd love to work with you!

Denver Human Services is currently seeking a passionate and detail-oriented individual to serve as the Eligibility Specialist for the Child Care Assistance Program (CCAP) team within the Family and Adult Assistance Division (FAAD). As an Eligibility Specialist, you will be considered a subject matter expert in in Childcare assistance program rules, childcare assistance eligibility and in-depth familiarity utilizing the Childcare Automated Tracking System (CHATS).

The CCAP Eligibility Specialist must:
  • Understand leadership and embrace change
  • Be able to work independently with minimal supervision
  • Be comfortable using the Childcare Automated Tracking System (CHATS)
  • Be proficient with system interfaces
  • Show understanding, courtesy, tact, empathy and concern
  • Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork
  • Be sensitive to cultural diversity, race, gender and other individual differences in the workforce
  • Have a proven track-record of success

Additionally, the CCAP Eligibility Specialist:
  • Acts as an eligibility determination subject matter expert for the total array of programs and services available to clients and serves as a resource to eligibility staff by assisting staff with difficult/complex cases, formulating approaches to address issues/problems, and briefing supervisors/managers on reoccurring concerns and issues
  • Liaison between:
    • Provider community and the program side of CCAP (answers all questions (via phone and email) from providers regarding authorizations and billing
    • The Provider Payment Services Team (PPST) and the program side of CCAP (attends meetings, creates and monitors provider referrals)
    • Child Welfare CCAP and the program side of CCAP (attend meetings, provides CHATS and policy training)
  • Attends all outreach/community events (DECC, Rocky Mt. Ser, Mile High, Warren Village, etc.)
  • Conducts CCAP trainings as requested by the community members
  • Serves as a community resource specialist for clients and refers clients to internal and/or external services and services providers
  • Is the primary county representative at state testing for system changes and brings the information back to the team for training
  • Provides technical support to the team, in harmony with the CCAP Lead, on all things related to CHATS
  • Determines initial and on-going eligibility for public assistance programs in accordance with federal, state, and county rules and regulations, approves and issues benefits, and facilitates entry into community based programs
  • Records client information, enters and updates information into complex state and county computer systems, and to inquiries about case records for administrative state hearings, federal reviews, fraud investigations, and federal and state program management and evaluation
  • Monitors changes in client's status, contacts clients to verify changes, and makes appropriate adjustments to eligibility and support payments
  • Assists clients in application for public assistance programs and determines appropriate services/programs to meet the needs of clients by conducting eligibility interviews, researching and evaluating all necessary information such as family members and relationships, financial status, and income resources
  • Performs other related duties as assigned

About You

Our ideal candidate will have:
  • At least 2 years of professional level experience and knowledge working with childcare rules and regulations
  • At least 2 years of professional level experience and knowledge working with the Childcare Automated Tracking System (CHATS)
  • At least 2 years of professional level experience and knowledge working with the Colorado Benefit Management System (CBMS)
  • Proficiency with Microsoft Word and Outlook
  • Experience with TANF referrals, Child welfare, Child care, Changes and Redetermination processes

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
  • Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Experience Requirement: Four (4) years of experience determining eligibility for a variety of public assistance programs
  • Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements
About Everything Else

Job Profile
CA2666 Eligibility Specialist
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range
$21.28 - $31.92

Starting Pay
Although our full pay range is listed above, the budgeted hiring range for this position will most likely be between $21.28 - $26.60/per hour, based on education and experience

Denver Human Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.
Employer City and County of Denver

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