Outreach Coordinator Supervisor, Denver, Colorado

Created 10/13/2021
Reference 470118
Job type Full Time
Country United States
State Colorado
City Denver
About Our Job

Outreach Coordinator Supervisor - Denver Police Department

City Employees must be fully vaccinated against COVID-19. All persons offered a position will be required to provide valid proof of vaccination prior to starting employment.

About Our Job

The Denver Police Department is seeking to hire an Outreach Coordinator Supervisor to join our team. This position will work in each of the police department district stations located throughout the city.

Information about the Denver Police Department's Outreach Case Coordinator program:
  • Created in June 2020, funded by the Caring for Denver Foundation grant.
  • A team of 7 OCCs (Outreach Case Coordinators), with backgrounds in Social Work, are assigned to each of the Denver Police Department's districts and the Special Operations Response Team.
  • OCCs work closely with uniformed Denver Police personnel to assist people in need with available resources in the public and private sector.
  • OCCs assist in building a bridge between the community and the police department.
  • OCCs work closely with non-profit and government agencies to help clients navigate the various systems in place to obtain assistance.

Job responsibilities include:
  • Performs supervisory duties over administrative and/or technical support staff.
  • Implements and monitors performance criteria to achieve unit's goals and objectives
  • Maintains supervisory/management level personnel abreast of trends and issues in work area.
  • Supports professional and/or higher-level supervisors/managers by performing a variety of operational functions including operational and financial analysis, reporting and evaluation, information management, computer operations, expenditure control, budget development, accounting, purchasing and procurement, and process improvement.
  • Plans, assigns, and evaluates work of staff members and provides technical expertise.
  • Establishes, monitors, and trains staff on current methods, policies, standards, and regulations.
  • Recommends changes in current practices and procedures to increase operating efficiency.
  • Refines work plans to determine best method of accomplishing work priorities.
  • Reviews work for accuracy and completeness and returns assignments with recommendations for proper completion.
  • Resolves conflicts encountered during daily operations and determines best method for conflict resolution; to include from clientele.
  • Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee.
  • Establishes reward and recognition for proper and efficient performance.
  • Provides purpose, motivation, and direction for staff to achieve performance standards and identifies opportunities for continual improvement to performance standards.
  • Responds to formal and informal employee grievances and prepares written response.
  • Documents causes for disciplinary action and initiates letters of reprimand and formal recommendations for disciplinary action.
  • Provides work instruction and assists employees with difficult and/or unusual assignments
  • By position, assists in the development and processing of contracts including participating in drafting RFP for contracts, evaluating proposals, and administering contracts for compliance and expenditures.

About You
The optimal candidate will have:
  • Experience in social work, counseling, psychology, community outreach, human services, and case management. Type and years of experience will be heavily reviewed.
  • Professional experience offering peer navigation, case management, resource referrals, processing eligibility cases, and navigating systems including human services, justice system, health systems, shelter or transitional housing programs, substance use/treatment systems.
  • Possess an understanding of the General Assistance programs, Assistance Benefits, and community resources in Denver and Colorado.
  • Strong customer service skills both internal to agency and external. Experience in problem-solving, analytical thinking, motivational interviewing, de-escalation and crisis management and trauma informed practices.
  • Supervisory and management experience within a team environment, including motivating employees and group dynamics.
  • Ability to hold one's self and the team to high accountability and integrity while still have empathy for others.

We realize your time is valuable, so please do not apply if you do not have at least the following minimal qualifications.

  • Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
  • Experience Requirement: Five (5) years of experience in social work, case management, or outreach work.
  • Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year experience.
  • License/Certifications: By position, requires a valid Driver's License at the time of application.
  • Licenses and certifications must be kept current as a condition of employment.
About Everything Else

Job Profile
CA2313 Operational Supervisor I
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type
Limited (Fixed Term)

Position Salary Range
$52,523.00 - $86,664.00

Starting Pay
Based on Experience and Education.

Denver Police Department

Assessment Requirement
Professional Supervisor

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.
Employer City and County of Denver

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