Sr Analyst, Sales & Customer Analytics, New York, NY

Created 10/01/2021
Reference 1117632
Job type Full Time
State NY
City New York
Hello! Thank you for considering Healthfirst for your next career opportunity.

Who we are:

Healthfirst was founded by a collection of major healthcare systems in the New York area to emphasize high quality of care, and better patient outcomes. We have grown into New York's largest not-for-profit health insurer, and cover over 1.7 million members in New York City and on Long Island, as well as in Westchester, Sullivan, Orange, and Rockland counties. Healthfirst accomplishes this all while following our value-based model and collaborating with our hospital sponsors and provider partners through our provider delivery system.

More about the team and the role:

The Sr Analyst, Sales and Customer Analytics is responsible for the promotion and enablement of a data-driven culture within Healthfirst's Product, Sales, Marketing, and Community Engagement teams. The Sr Analyst, Sales and Customer Analytics understands the health insurance industry and their own department such that he/she can identify opportunities for the use of technology and analytics to offer analytic insights and recommendations that support key decisions and successful outcomes within the department and across the organization to profitably grow membership and increase market share.

Job Description:
  • Leverage leading analytical tools to generate insights that facilitate key decisions by department Leadership
  • Develop repeatable analytics aimed at department and Executive Leadership that provide insights into the health and performance of the department.
  • Contribute to the design and architecture of data models and dashboards used to retain and present key information to the business; Identify downstream impacts of changes and enhancements to current analyses, models, and algorithms
  • Assist with development and execution of highly complex algorithms and statistical predictive models from large sets of data
  • Determine analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes
  • Inference data to make recommendations and decisions
  • Perform statistical analyses to quantify the limitations of models
  • Develop and improve upon metrics that evaluate product, sales, and marketing performance
  • Think critically about the business and how the work is performed. Identify opportunities to improve the status quo, inject data into the decision-making process, and support progress with facts
  • Serve as a trusted contact for internal department members or other departments. Work with the business to define methodologies that directly address their concerns; present results or deliverables to the business and provide support with confidence.
  • Review, analyze and create detailed documentation reports to support department processes
  • Anticipate and solve strategic and high-risk business problems with broad impact on the business area byinvestigating problems, detecting patterns, and recommending solutions
  • Communicate new knowledge and insights gained from analysis of big data
  • Transfer knowledge and concepts to the team that is implementing the actual system
  • Partner with IT and business teams to solve problems, develop new algorithms and models, and identify trends and opportunities. Inform, influence, support, and execute business and product decisions.
  • Ability to prioritize and manage workload
  • Additional duties as assigned

Minimum Qualifications:
  • Bachelor's degree from an accredited institution
  • 3+ years work experience in data and analytics
  • Experience using MS Office suite, including Microsoft Access, Excel, and Word
  • Expertise in utilizing data analysis and query tools such as SQL, Python, or R
  • Expertise with Alteryx, Tableau, Amazon Redshift, or other similar tools/platforms
  • Experience with applied statistics skills, such as distributions, statistical testing, regression, etc.

Preferred Qualifications:
  • Master's degree from an accredited institution
  • Degree in Mathematics, Computer Science, Data Sciences, Engineering, Business Analytics, Informatics, or similar concentration
  • Experience with AWS and analytical solutions available on the platform (Redshift, Glue, Sage Maker, etc.)
  • Familiarity with big data technologies, such as Hadoop, MapReduce, and AWS Kinesis
  • Experience developing innovative solutions to complex problems
  • Advanced problem-solving skills and the ability to make critical, independent decisions within area of responsibility
  • Excellent communication skills
  • Excellent time management and the ability to prioritize work and complete assignments within their allotted deadline
  • Experience working with and communicating technical information to multiple levels of technical and non-technical staff in written and verbal form
  • Experience prioritizing a heavy workload in a fast-paced sales or analytics environment
  • Knowledge of modern machine learning algorithms (clustering, classification, and regression), statistical methods and optimization
  • Knowledge of health care industry, products, systems, business strategies and products

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to a fully vaccinated in-office environment. You must be vaccinated to work in our offices, even if you are partially remote. If you are selected to interview for this role, we will explain our vaccination policy and ensure you are comfortable moving forward with further interviews based on your work location.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Employer Healthfirst Inc.

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