SMC Business Analyst, Hartford, CT

Created 08/25/2021
Reference 1101666
Job type Full Time
State CT
City Hartford
The SMC Business Analyst is a highly experienced member of the process documentation team responsible for preparing documentation used in enhanced process design, developing business requirements and functional system design, developing system test plans and performing system testing. The incumbent is a self-starter who contributes individually as well as alongside an SMC or client team. He/she produces high quality work with a strong impact on high client satisfaction. The SMC Business Analyst proactively assists others, both client and SMC.

  • Work closely with all levels of end users to quickly document business processes and workflows and begin identifying possible approaches to gaps, issues or risks
  • Gather, analyze and document user requirements
  • Assist in reporting and presenting requirements and possible approaches to client
  • Clearly describe project work to both client and SMC
  • Manage multiple priorities simultaneously
  • Translate business and user requirements into functional specifications
  • Develop business process flows and detailed design documentation
  • Work with development team to ensure product is built to specifications
  • Develop test cases and perform user testing
  • Document and manage issues
  • Provide ongoing status reports to Project Manager
  • Assist Process Specialists through training, coaching and function as first-level of support
  • Additional duties as assigned

Minimum Qualifications:
  • Associates degree from an accredited institution or equivalent work experience
  • Process Specialist, Process Analyst, or similar work experience
  • Demonstrated ability to remain organized, self-motivated and able to meet project deadlines with minimal supervision
  • Empathetic listener, effective in interpersonal communications
  • Rigorous attention to detail, demonstrated ability to write clear, concise communications and documentation demonstrating proper grammar, correct spelling and punctuation

Preferred Qualifications:
  • Bachelor's degree from an accredited institution
  • Proficient in Microsoft Office suite; working knowledge of Visio or other diagramming/design software
  • Able to work independently and as part of a team
  • Ability to work in a matrix-management environment
  • Excellent time management, organizational, and prioritization skills
  • Ability to balance multiple priorities
  • Working knowledge of SQL
  • Healthcare experience

Compliance & Regulatory Responsibilities: N/A

License/Certification: N/A

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to a fully vaccinated in-office environment. You must be vaccinated to work in our offices, even if you are partially remote. If you are selected to interview for this role, we will explain our vaccination policy and ensure you are comfortable moving forward with further interviews based on your work location.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Employer Healthfirst Inc.

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