Public Information & Marketing Program Manager, Austin, Texas

Created 10/18/2020
Reference 381530
Job type Full Time
Country United States
State Texas
City Austin
Minimum Qualifications
Education and/or Equivalent Experience:
  • Graduation with a Bachelor's degree from an accredited college or university with major coursework in Journalism, Marketing, Advertising, or related field plus six (6) years of work experience two (2) of which were in a lead or supervisory capacity.
  • A Master's degree may substitute for two years of the required non-supervisory experience.
  • Experience may substitute for the education up to the maximum of four (4) years.

Licenses or Certifications:
  • None.

    Notes to Applicants

    Austin Energy is seeking a Public Information and Marketing Program Manager to oversee communications and media relations for the utility. In this role, the person in this position will develop communication strategies to engage customers, increase brand trust, and cultivate and maintain positive relationships with media contacts and the community. The Public Information & Marketing Program Manager will oversee internal and external communications, social media campaigns and multimedia productions. Additionally, the person in this position will be responsible for coordinating with Austin Energy's marketing team to develop communication plans that include strategy, goals, budget and tactics.

    APPLICATION :
    The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Any gaps in employment must have an explanation and dates of unemployment. Please be sure that your application is a reflection of your entire work history.

    Statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes.

    The responses to the supplemental questions should reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

    We reserve the right to verify high school and college education for the top candidate(s).
    If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov

    VETERAN INTERVIEW PREFERENCE :
    Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

    FAIR LABOR STANDARDS ACT :
    This position is classified as EXEMPT .

    CLOSING OF REQUISITION :
    Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement.

    Pay Range
    Commensurate

    Hours
    Monday through Friday.
    8:00 a.m. to 5:00 p.m.

    Job Close Date 10/30/2020
    Type of Posting External
    Department Austin Energy
    Regular/Temporary Regular
    Grant Funded or Pooled Position Not Applicable
    Category Professional
    Location 721 Barton Springs Rd., Austin, TX 78704
    Preferred Qualifications
    • Experience with public information, public relations, media relations and public involvement programs.
    • Experience with functions and organization of municipal government, to include the relationships between departments, divisions and agencies.
    • Exemplary customer service skills.
    • Knowledge of supervisory and managerial techniques and methods.

    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

    1. Develops corporate communications plans/strategies, policy development and implementation.
    2. Reviews legislation and recommends changes.
    3. Develops program budget and guidelines.
    4. Develops and coordinate programs/projects.
    5. Develops long-range business and marketing plans. Conducts market research.
    6. Develops and implement procedures, policies and guidelines.
    7. Designs, writes and edits publications for internal or external use.
    8. Acts as official spokesperson for program or division (including crisis situations). Serves as liaison for department with various agencies, other city departments, city council, and other city government officials, private businesses, outside vendors, community leaders, community groups, and the general public. Serves as point of contact for city departments.
    9. Conducts public education programs and presentations. Writes and follow-up on news releases.
    10. Participates in bidding processes/negotiate contracts.

    Responsibilities- Supervision and/or Leadership Exercised:

    Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

    Manages two major programs or one major program and one supervisor; or manages two supervisors.

    Knowledge, Skills and Abilities
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Knowledge of public information, marketing, public relations, media relations and public involvement programs.
    Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies.
    Knowledge of the principles associated with the role of meeting the necessary standards of customer service.
    Knowledge of fiscal planning and budget preparation.
    Knowledge of supervisory and managerial techniques and methods.
    Skill in oral and written communication.
    Skill in handling multiple tasks and prioritizing.
    Skill in using computers and related software.
    Skill in data analysis and problem solving.
    Skill in planning and organizing.
    Ability to interpret policies and guidelines. .
    Ability to develop, coordinate and implement programs.
    Ability to work with frequent interruptions and changes in priorities.
    Ability to establish and maintain good working relationships with other City employees and the public.

    Criminal Background Investigation This position does not require a Criminal Background Investigation
    EEO/ADA
    City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).
  • * The minimum qualifications of this position are Graduation with a Bachelor's degree from an accredited college or university with major coursework in Journalism, Marketing, Advertising, or related field plus six (6) years of work experience two (2) of which were in a lead or supervisory capacity. A Master's degree may substitute for two years of the required non-supervisory experience. Experience may substitute for the education up to the maximum of four (4) years. Do you meet this requirement?
    • Yes
    • No
  • * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
    (Open Ended Question)
  • * Describe your experience developing and implementing communication plans, activities, campaigns and strategies.
    (Open Ended Question)
  • * Describe your experience using social media platforms, video production for online usage and other digital channels.
    (Open Ended Question)
  • * Detail any public speaking experiences you have as it pertains to talking to the media, community groups, City Council, boards and commissions and other stakeholders.
    (Open Ended Question)
  • * Describe your management and/or supervisory experience including number of people supervised and length of time.
    (Open Ended Question)

    Optional & Required Documents
    Required Documents
  • Cover Letter
  • ResumeOptional Documents

Employer City of Austin, TX

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