Fleet Maintenance Medium/Heavy Duty Technical Specialist, Hooksett, New Hampshire

Your hands-on experience with Medium/Heavy Duty and Diesel Truck repair and diagnosis of issues will assure your success as a Fleet Maintenance Medium/Heavy Duty Technical Specialist here at Merchants Fleet. You will provide technical support to the Merchants Fleet Maintenance Program and execute the day-to-day tasks needed to fulfill our clients needs for related products and services.

Location: Hooksett, NH or Remote

Schedule: Monday-Friday 12:30pm-9:15pm (Eastern)

What Your Day Looks Like:

• Providing targeted support via phone call or e-mail to our vendors, fleet managers, drivers and internal departments.
• Coordinating all maintenance related items for fleet vehicles:
• Review and authorization of repairs
• Locating repair facilities
• Communications with drivers, etc.
• Control transactions and effectively direct vendors to perform work to our standards.
• Aggressively pursue warranty recovery on behalf of Merchants and our clients.
• Communicate with key stakeholders and contact our clients for authorization when repairs exceed the customers approval limit.
• Notify the client, customer service representative(s), and the assigned sales executive9s) when work is declined for clients enrolled in our full maintenance program.
• Maintain and nurture relationships with our customers and our vendors.
• Interact with other departments and Merchants employees as needed to keep informed on status of vehicles.
• Ensure vehicle safety and troubleshoot problems so drivers are minimally inconvenienced when a breakdown occurs.
• Consult with our clients on technical and mechanical issues as well as work with our sales force to recommend appropriate cycle policies for fleet vehicles.
• Serve as an internal expert and industry resource for maintenance related issues. Participate in pricing and cost of ownership research.
• Support systems testing of new technology enhancements.
• Other key projects to enhance the operations of our products and delivery of information to our clients including but not limited to:
• Monitoring of manufacturer recalls, identification of possibly affected vehicles and issuance of notifications to the appropriate parties;
• Registration and maintenance of units with centralized billing vendors including the Ford Fleet Care and GM National Fleet Programs;
• Cross-train other departments such as Client Experience in product related subject matter to effectively respond to or triage client requests
• Troubleshoot and resolve any challenges that may occur with products/services in collaboration with the Fleet Products and the Client Experience Teams
• Additional projects and/or duties as assigned by the Fleet Products Management Team

The Skills You Bring:

• 2+ years of prior experience working with trailers, tractors, hydraulic systems, diesel engines, or other medium/heavy duty vehicle and equipment maintenance
• Active ASE Certifications
• Excellent organizational skills and strong attention to detail
• Accuracy rating of 95% or greater for all transaction processing
• Proficient Computer Skills: Tableau, Microsoft Visio, Word, Microsoft Excel, Internet, Outlook
• Outstanding customer service abilities and professional phone manner
• Ability to prioritize work and multi-task in a dynamic environment
• Ability to effectively communicate with a wide range of client contacts from clerical to Executive level, both verbally and in written format
• High energy, as well as a pleasant and professional demeanor
• Aptitude in decision making and problem-solving
• Ability to work as part of a team while accomplishing departmental and company goals
• Self-motivated individual able to work independently with little direction
• Associates Degree in Automotive related field highly preferred

The Company

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. Youre tired of being told no when you think of ways to improve, innovate, and do things better.

Theres a place for people like you. Welcome to Merchants Fleet.

Weve been around for more than 60 years, but were the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. Thats a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment thats encouraging and collaborative

We know employees wont stay if theyre not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, weve just made the Great Companies to Work For in NH list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.

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Equal Opportunity Employer, including disability/protected veterans

PI240822190