Created | 04/26/2024 |
Reference | 240102420 |
Country | United States |
State | Kentucky |
City | Lexington |
Zip | 40502 |
Salary | - |
University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Posting Details
Posting Details
Job TitlePatient Access Supervisor/UKHCRequisition NumberRE45071Working TitleContact Center SupervisorDepartment NameH4027: REV Cycle MGT-PFEWork LocationLexington, KYGrade Level09Salary Range$43,680-71,323/yearType of PositionStaffPosition Time Status Full-TimeRequired Education
AS Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience3 yrs Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing). Also involves occasionally standing or walking with objects up to 10lbs
Shift
Primarily Monday through Friday; 8:00am – 5:00pm with weekends per departmental needs.
Job Summary
We are seeking a dynamic and dedicated Contact Center Supervisor to lead our vibrant team in a fast-paced healthcare environment. This role is pivotal in supervising diverse areas including patient scheduling, operator services, referral management, and billing customer service. If you are passionate about making a difference in the lives of others and thrive in a role that blends leadership with hands-on customer interactions, we want you on our team!
Job Summary: As a Contact Center Supervisor, you will be the driving force behind our contact center operations, focusing on optimizing patient experience and enhancing operational efficiency. You will oversee a team responsible for various critical functions from scheduling appointments to managing billing inquiries, ensuring that each patient receives timely, efficient, and empathetic service. This position reports directly to the Contact Center Manager and plays a key role in shaping our department’s strategies and outcomes. Responsibilities:
This is a remote position.
3 – 4 years call center leadership work, customer service with staff over-site; healthcare preferred.
Deadline to Apply05/09/2024University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen. Posting Specific Questions Required fields are indicated with an asterisk (*).
Applicant Documents Required Documents
PI240102420 |
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Employer | University of Kentucky |