Account Specialist (Customer Service), Germantown, Wisconsin

Job Details

Description

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has an Account Specialist (Customer Service) opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division and is an onsite position located in Germantown, WI.

This is an exciting time to be a part of Ellsworth, come join our team!

Ellsworth Corporation is a family-run company that has had continuous growth for over 45 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions.

As an Account Specialist, you have the opportunity to build rapport and create a great experience for our customers. You will work alongside our Engineering Sales Representatives (ESR’s) to maintain the Ellsworth Adhesive’s white glove customer service to our customers.

What we offer? Competitive Pay & Benefits!

• Depending on related experience, pay can range from $25 to $30/hour
• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities

RESPONSIBILITIES (Below are some of your main responsibilities):

• Developing and maintaining relationships with customers through professional communication and consistent follow-up to ensure their satisfaction. This includes via email, live chat, phone and customer online portals.
• Receiving and promptly entering orders and quotes for customers. Managing end-to-end order placement ensuring best in class service is provided.
• Work effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.

PERKS & BENEFITS 

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits. 

QUALIFICATIONS

• Associate's degree (college or technical) in a related field of study and 3+ years of Customer Service, Inside Sales, Account Management, or other related experience **Other combinations of education and experience may be considered as equivalent at the discretion of Human Resources and the hiring manager.
• Hours: 8:00am-5:00pm
• Professional communication and grammar (strong customer service skills)
• Team oriented
• Detail oriented
• Enjoys solving problems
• Accurate order entry
• Ability to learn new computer programs, creatively problem solve, multitask, and investigate
• Goal-oriented with grit and determination to achieve sales goals and who seeks career progression!

Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment.  We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications.

#accountspecialist #customerservice #accountmanagement #SCD

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)