Field Engagement Coordinator, New York, New York

Created 01/12/2019
Reference 11332649
Country United States
State New York
City New York
Zip 10001
Location: New York, New YorkThe Field Engagement Coordinator position is a critical support role within the Customer Programs team. The primary function is to support the Head of Field Operations with both the operational details of Customer Programs Field Engagements, and the excellence in execution for programs where we provide onsite support. The Field Engagement Coordinator will be the co-pilot for pre-planning, coordination, and execution of field engagements within the Customer Engagement Center at industry and partner events.

Core Job Functions:
  • Lead logistics & operations pre-planning for customer engagements in the field (i.e. process management, meeting room allocation, venue sourcing when needed, day-of set-up, calendaring, and catering etc.), including all coordination and execution from the moment the process in launched to the onsite support at the event.
  • Be the primary day of point of contact for the Customer Engagement Center at field engagements
  • Partner with the Customer Programs team as well as marketing, industry and partner stakeholders to ensure a successful process and day of event
  • Build trusted relationships with the primary event owners
  • Work closely with the Engagement Advisors on the Customer Programs team, to ensure the customer is getting exposure to the most applicable content and briefing docs are being created
  • Ability to adapt to changes and unanticipated issues that arise with grace and agility to ensure positive stakeholder and customer experience
  • Ability to proactively adjust and improve processes that will increase the team's ability to provide high level support at field engagements
  • Strong cultural awareness that can give context on how to better host groups from all over the world
  • Strong ability to engage with top C-level executives in a conversational and professional manner

  • Strong attention to detail
  • Clear written and oral communication skills and a hunger for process and efficiency
  • Ability to multi-task and juggle multiple meetings, constantly prioritize tasks, and quickly transition between workloads
  • Ability to work in ambiguous environments
  • Ability to be animated and engaging while onsite at events and managing the Customer Engagement Center
  • Available to travel periodically when onsite support is needed at the event

  • Experience with leading one on one conversations with C level executives
  • Ability to thrive in a team environment and always strive for higher standards
  • Available to travel periodically when onsite support is needed at the event
  • Fluent in G Suite and Salesforce functions

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