Human Services Manager II (Economic Self Sufficiency), Redwood City, California

Created 01/12/2019
Reference 269564
Job type Full Time
Country United States
State California
City Redwood City
Salary $9,521-$11,903/Month


Economic Self Sufficiency

County of San Mateo


The Human Services Agency (HSA) of the County of San Mateo is seeking qualified candidates for the position of Human Services Manager II. The current vacancy is in the Economic Self Sufficiency Division of the Human Services Agency. Under the direct supervision of the Director of Economic Self Sufficiency, the Human Services Manager II is responsible for a number of public assistance program areas, including Medi-Cal, CalFresh, CalWORKs, General Assistance and CAPI delivered in regional offices throughout the County. Further, the position calls for the development of close, collaborative working relationships with other system of care agencies as well as with other service providers in the County.

In general, the Human Services Manager II:

  • Plans, directs, coordinates, implements and evaluates comprehensive social or community service programs for a multi-disciplinary human services program area that has county-wide impact.
  • Evaluates goals, objectives, policies, procedures and outcomes related to programs.
  • Provides leadership and coordination to internal staff, community groups, public and private agencies, advisory boards and volunteers in planning and implementing programs.
  • Provides highly complex staff support to senior-level executives.
  • Exercises direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants and contract service provider systems.

In addition to having a demonstrated record of working in a cooperative manner with other agencies, both public and non-profit, the successful candidate will also have a demonstrated record of establishing strong community partnerships. The Human Services Manager II will provide critical leadership and oversight to program operations, staff supervision and partner engagement.

The ideal candidate will possess:

  • A commitment to improving the lives of vulnerable individuals and families and supporting the community.  
  • A minimum of 2 years of supervisory experience in the field of providing public assistance programs in the State of California.
  • Current expertise in State/County/Federal rules and regulations, including best practices related to public assistance programs such as Medi-Cal, CalFresh, CalWORKS and General Assistance.
  • A Bachelor's degree in a social service, policy, public administration or related field.
  • Experience collaborating with other departments, government agencies and community organizations.
  • Excellent interpersonal skills and the ability to facilitate diverse groups of people.
  • Superb written and oral communication skills.
  • Strength in analyzing data to resolve problems and/or improve efficiency and outcomes.
  • Skills in community engagement.
  • Ability to provide effective leadership to a diverse workforce.
  • Capability and skill necessary to support and motivate staff at all levels of the organization.
  • A mindset that is strategic, innovative and forward thinking.
  • Strong political acumen.


Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is three years of increasingly responsible experience in a social or community services organization, including significant responsibility for funding, budget development, program utilization, and/or evaluation or coordination of community resources.

Final Filing Date: February 7, 2019

To learn more about the position and to apply online, visit our website at Applications are only accepted online. EOE

Employer County of San Mateo

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