Technical Services Representative, Hazelwood, Missouri

Job is expired

Created 01/11/2019
Reference 106778008
Country United States
State Missouri
City Hazelwood
Zip 63042

Aesculap Inc.



Requisition ID 2019-13784
Company Aesculap Inc
# of Openings 1
Job Locations US-MO-Hazelwood
Category Manufacturing
Position Type Regular Full-Time
Shift 8am - 4:30pm
Site Aesculap

Overview

Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neurosurgery and closure technologies. Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients' lives.

Responsibilities

Position Summary:



Technical Services Representative plays a key role in ensuring ATS quality, acting as a gatekeeper for patient safety. Supporting the training of National Repair Center personnel in the service/repairs of surgical instruments, containers and related medical devices in a timely manner with an emphasis on consistency in repair quality, maintaining Aesculap's reputation as an ethical supplier of services and increasing repair sales. Provides hands on technical training to all new ATS technicians, and other Aesculap employees, vendors etc. as assigned. The Technical Specialist is central to the ongoing quality and inspection existing and emerging instruments and technologies.



Responsibilities: Essential Duties
  • Provides Technical support to Customers and Field based employees.
  • Supports training programs by following learning objectives presenting instruction for surgical instrument.
  • Teaches proper use of repair equipment including safety regulations.
  • Coordinates with Technical Training Manager to ensure consistency in quality National Repair Center.
  • Assist in the processing of inbound and outbound repairs through the National Repair Center
  • Performs quality checks on surgical instruments/devices as needed.
  • Supports projects as assigned to ensure that ATS meets all QA/RA requirements, as well as ISO readiness.
  • Ability to communicate with customers, sales, and end users regarding technical and service related questions.
  • Assists in preparation of customer in-service meetings and presentations.
  • Provide assistants and participates in Repair Scans, providing support for technical analysis
  • Assist with Field Quality Audits
  • Works with the Technical Support team and other ATS departments to develop and maintain SOP's and Technical documents.
  • Resolves situations where normal procedures apply.
  • Provide help in overseeing the inbound and outbound repairs requiring outside vendors.
  • Provides support of other ATS projects as assigned.
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual.
  • Must embody the Company's Vision, Mission and Values
  • Other duties may be assigned

Expertise: Knowledge & Skills



Secondary or peripheral job functions:
  • Excellent customer service and communication skills with an emphasis in sales.
  • Must be willing to travel.
  • Strong problem solving ability.
  • Ability to work under pressure and effectively interface all levels of management.
  • Ability to work with computer programs specifically excel spreadsheets.
  • Contribute to creating a climate of trust, ethics, and accountability by effectively seeking out and accepting feedback from others.
  • Possess the ability to exceed expectations with the customer in mind and take responsibility for driving key results as well as empower others to achieve desired outcomes.
  • Demonstrate behaviors that drive efficiency by understanding and improving processes as well as sharing best practices.
  • Language Skills: Ability to speak effectively with groups of customers or employees of the organization. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from customers or members of the business community. Ability to read, analyze and interpret documents such as policies and procedure manuals.
  • Mathematical Skills: Ability to apply standard mathematical concepts such as addition, subtraction, multiplication, division and averaging. Ability to compute rate, ratio, and percentage. Ability to manipulate formulas and spreadsheets in Excel and create appropriate graphs.
  • Reasoning Ability: Ability to deal with multiple problems at one time. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret instructions in various forms.

Supervisory Responsibilities:
  • N/A


Qualifications

Expertise: Qualifications-Experience/Training/Education/Etc



Required:
  • Previous experience technical training, or equivalent required
  • Previous experience with manufacturing or repairing of surgical instruments, or other medical devices required.

Desired:
  • N/A

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.





Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com Equal Opportunity Employer Minorities /Women/ Veterans/Disabled

Through its "Sharing Expertise®" initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Other

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:
  • The employee must occasionally lift and/or move up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
  • This position could require the handling of instruments that may or may not have been contaminated by blood or other body fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Aesculap will provide a safe working environment for all employees.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment in usually moderate.

Employer Aesculap Inc.

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